Indicator Goal Met Indicator Goal Not Met BM = Benchmark EOS = Employee Opinion Survey (Annual) PRC = Professional Research Consultant Survey (Semi-Annual)
| Indicator | Goal | BM | Jul | Aug | Sep | Oct | Nov | Dec | Jan | Feb | Mar | Apr | May | Jun | Avg |
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| EOS: Overall | ≥90th | 90th | 99 | 99 | |||||||||||
| EOS: Participation in Decision Making | ≥90th | 90th | 99 | 99 | |||||||||||
| EOS: Recognition of Job Performance | ≥90th | 90th | 99 | 99 | |||||||||||
| EOS: Overall Teamwork | ≥90th | 90th | 96 | 96 | |||||||||||
| EOS: Overall Job Fulfillment | ≥90th | 90th | 98 | 98 | |||||||||||
| EOS: Supervisor | ≥90th | 90th | 98 | 98 | |||||||||||
| EOS: Overall Organizational Impression | ≥90th | 90th | 97 | 97 | |||||||||||
| Overall Employee Retention Rate | ≥90.7 | ≥90.7 | 92.1 | 92.1 | 92 | 92 | 91.8 | 91.7 | 91.3 | 90.9 | 89.9 | 89.8 | 89.5 | 91.2 | |
| PRC: Physician Perception - Nursing Care (Treatment of Patients) | ≥68.2nd | 90th | 65.2 | 72.4 | 72.4 | ||||||||||
| PRC: Physician Perception - How do you Rate SOMC as a Place to Practice Medicine | ≥50th | 90th | 37.8 | 46.8 | 46.8 | ||||||||||
| PRC: Physician Perception - Administration | ≥66.9th | 90th | 79.0 | 80.9 | 80.9 | ||||||||||
| PRC: Community Perception - Likelihood to Recommend SOMC | ≥68.3rd | 71.3rd | 61.8 | 61.8 | |||||||||||
| PRC: Community Perception - Overall Making a Difference in Community | ≥72.1st | 72.1st | 70.7 | 70.7 |
Questions on EOS Survey:
Measures “Respect” from Trust Wheel; Responds to Strategic Planning Process (SPP) input re: involvement/communication
Questions on EOS Survey:
Measures “Fairness and Pride” from Trust Wheel; Responds to Strategic Planning Process (SPP) input re: Recognition
Questions on EOS Survey:
Measures “Fairness, Pride, and Camaraderie” from Trust Wheel; Responds to Strategic Planning Process (SPP) input re: Relationship Building
Questions on EOS Survey:
Measures “Respect, Pride, and Camaraderie” from Trust Wheel; Responds to Strategic Planning Process (SPP) input re: Work Life Balance & Career Development
Questions on EOS Survey:
Measures “Respect, Fairness, Competence and Credibility” from Trust Wheel; Responds to Strategic Planning Process (SPP) input re: Involvement/Supervision
Questions on EOS Survey:
Measures “Respect, Pride, Competence and Credibility” from Trust Wheel; Responds to Strategic Planning Process (SPP) input re: Service
Questions on Physician Survey:
Measures Competency, Credibility and Respect; Responds to Strategic Planning Process (SPP) input re: Physician Relationships
Supports the “SOMC Physician Relationships Guiding Principles”; Measures Respect, Credibility and Competence; Responds to Strategic Planning Process (SPP) input re: Relationships with Physicians
Questions on Physician Survey:
Measures Credibility and Respect on Trust Wheel; Responds to Strategic Planning Process (SPP) input re: Physician Relationships
Percentile rankings are not available because the make-up of each community is different. Parameters could be within a 50 mile radius or 100 mile radius, so the comparison is nationally and with that study they sample consumers all over the country and ask some the same questions that all of the hospitals are asking. It’s an average of how the typical person regards the local hospital.
Percentile rankings are not available because the make-up of each community is different. Parameters could be within a 50 mile radius or 100 mile radius, so the comparison is nationally and with that study they sample consumers all over the country and ask some the same questions that all of the hospitals are asking. It’s an average of how the typical person regards the local hospital.
Our Employee Relationships benchmarks are determined by the Employee Opinion Survey administered semi-annually by Press Ganey.
Press Ganey Associates is the health care industry’s leading independent vendor of satisfaction measurement and improvement services. Press Ganey currently partners with over 7,000 health care facilities and assists them in collecting and using patient, resident, employee, and physician evaluations in their quality improvement initiatives.
Our Physician Relationships benchmarks are determined by the PRC Medical Staff Perception Study administered semi-annually.
PRC maintains an extensive and continually updated database of physician responses, providing a national baseline of physician perceptions. PRC’s medical staff norms are based on the largest database of its kind including thousands of physician responses from across the nation.