SOMC Relationships Dashboard: Fiscal Year 2008

Indicator Goal MetIndicator Goal Not MetBM = Benchmark   EOS = Employee Opinion Survey (Annual)   PRC = Professional Research Consultant Survey (Semi-Annual)

Indicator Goal BM Jul Aug Sep Oct Nov Dec Jan Feb Mar Apr May Jun Avg
EOS: Overall ≥90th 90th 99 99
EOS: Participation in Decision Making ≥90th 90th 99 99
EOS: Recognition of Job Performance ≥90th 90th 99 99
EOS: Overall Teamwork ≥90th 90th 96 96
EOS: Overall Job Fulfillment ≥90th 90th 98 98
EOS: Supervisor ≥90th 90th 98 98
EOS: Overall Organizational Impression ≥90th 90th 97 97
Overall Employee Retention Rate ≥90.7 ≥90.7 92.1 92.1 92 92 91.8 91.7 91.3 90.9 89.9 89.8 89.5 91.2
PRC: Physician Perception - Nursing Care (Treatment of Patients) ≥68.2nd 90th 65.2 72.4 72.4
PRC: Physician Perception - How do you Rate SOMC as a Place to Practice Medicine ≥50th 90th 37.8 46.8 46.8
PRC: Physician Perception - Administration ≥66.9th 90th 79.0 80.9 80.9
PRC: Community Perception - Likelihood to Recommend SOMC ≥68.3rd 71.3rd 61.8 61.8
PRC: Community Perception - Overall Making a Difference in Community ≥72.1st 72.1st 70.7 70.7

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EOS: Overall

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EOS: Participation in Decision Making

Questions on EOS Survey:

Why is this important?

Measures “Respect” from Trust Wheel; Responds to Strategic Planning Process (SPP) input re: involvement/communication

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EOS: Recognition of Job Performance

Questions on EOS Survey:

Why is this important?

Measures “Fairness and Pride” from Trust Wheel; Responds to Strategic Planning Process (SPP) input re: Recognition

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EOS: Overall Teamwork

Questions on EOS Survey:

Why is this important?

Measures “Fairness, Pride, and Camaraderie” from Trust Wheel; Responds to Strategic Planning Process (SPP) input re: Relationship Building

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EOS: Overall Job Fulfillment

Questions on EOS Survey:

Why is this important?

Measures “Respect, Pride, and Camaraderie” from Trust Wheel; Responds to Strategic Planning Process (SPP) input re: Work Life Balance & Career Development

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EOS: Supervisor

Questions on EOS Survey:

Why is this important?

Measures “Respect, Fairness, Competence and Credibility” from Trust Wheel; Responds to Strategic Planning Process (SPP) input re: Involvement/Supervision

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EOS: Overall Organizational Impression

Questions on EOS Survey:

Why is this important?

Measures “Respect, Pride, Competence and Credibility” from Trust Wheel; Responds to Strategic Planning Process (SPP) input re: Service

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Overall Employee Retention Rate

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PRC: Physician Perception - Nursing Care (Treatment of Patients)

Questions on Physician Survey:

Why is this important?

Measures Competency, Credibility and Respect; Responds to Strategic Planning Process (SPP) input re: Physician Relationships

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PRC: Physician Perception - How do you Rate SOMC as a Place to Practice Medicine

Why is this important?

Supports the “SOMC Physician Relationships Guiding Principles”; Measures Respect, Credibility and Competence; Responds to Strategic Planning Process (SPP) input re: Relationships with Physicians

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PRC: Physician Perception - Administration

Questions on Physician Survey:

Why is this important?

Measures Credibility and Respect on Trust Wheel; Responds to Strategic Planning Process (SPP) input re: Physician Relationships

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PRC: Community Perception - Likelihood to Recommend SOMC

Percentile rankings are not available because the make-up of each community is different. Parameters could be within a 50 mile radius or 100 mile radius, so the comparison is nationally and with that study they sample consumers all over the country and ask some the same questions that all of the hospitals are asking. It’s an average of how the typical person regards the local hospital.

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PRC: Community Perception - Overall Making a Difference in Community

Percentile rankings are not available because the make-up of each community is different. Parameters could be within a 50 mile radius or 100 mile radius, so the comparison is nationally and with that study they sample consumers all over the country and ask some the same questions that all of the hospitals are asking. It’s an average of how the typical person regards the local hospital.

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Employee Opinion Survey Benchmark Information

Our Employee Relationships benchmarks are determined by the Employee Opinion Survey administered semi-annually by Press Ganey.

Press Ganey Associates is the health care industry’s leading independent vendor of satisfaction measurement and improvement services. Press Ganey currently partners with over 7,000 health care facilities and assists them in collecting and using patient, resident, employee, and physician evaluations in their quality improvement initiatives.

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Professional Research Consultant (PRC) Physician Survey Benchmark Information

Our Physician Relationships benchmarks are determined by the PRC Medical Staff Perception Study administered semi-annually.

PRC maintains an extensive and continually updated database of physician responses, providing a national baseline of physician perceptions. PRC’s medical staff norms are based on the largest database of its kind including thousands of physician responses from across the nation.

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Professional Research Consultant (PRC) Community Survey Benchmark Information

Our Community Relationships benchmarks are determined by the PRC Community Perception Study administered semi-annually.

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