SOMC Service Dashboard: Fiscal Year 2011
Indicator Goal Met
Indicator Goal Not Met
BM = Benchmark
YTD results are calculated using YTD means and ranks report.
Click here to view the 2010 Service Dashboard
How Often did Nurses Communicate Well With Patients
Patients reported how often their nurses communicated well with them during their hospital stay. “Communicated well” means nurses explained things clearly, listened carefully to the patient, and treated the patient with courtesy and respect.
The question is calculated using the percent of scores rated as always on a scale of never being
the worst possible response and always being the best possible response
This benchmark is a National Average of top box scores as reported by hospitalcompare.hhs.gov
There are four approved modes of administration for the CAHPS® Hospital Survey: 1) Mail Only; 2)
Telephone Only; 3) Mixed (mail followed by telephone); and 4) Active Interactive Voice Response (IVR).
SOMC uses a telephone survey.
The HCAHPS survey is administered to a random sample of adult patients across medical conditions
between 48 hours and six weeks following discharge; the survey is not restricted to Medicare beneficiaries.
Close
How Often did Doctors Communicate Well With Patients
Patients reported how often their doctors communicated well with them during their hospital stay. “Communicated well” means doctors explained things clearly, listened carefully to the patient, and treated the patient with courtesy and respect.
The question is calculated using the percent of scores rated as always on a scale of never being
the worst possible response and always being the best possible response
This benchmark is a National Average of top box scores as reported by hospitalcompare.hhs.gov
There are four approved modes of administration for the CAHPS® Hospital Survey: 1) Mail Only; 2)
Telephone Only; 3) Mixed (mail followed by telephone); and 4) Active Interactive Voice Response (IVR).
SOMC uses a telephone survey.
The HCAHPS survey is administered to a random sample of adult patients across medical conditions
between 48 hours and six weeks following discharge; the survey is not restricted to Medicare beneficiaries.
Close
How Often did Patients Receive Help Quickly From Hospital Staff
Patients reported how often they were helped quickly when they used the call button or needed help in getting to the bathroom or using a bedpan.
The question is calculated using the percent of scores rated as always on a scale of never being
the worst possible response and always being the best possible response
This benchmark is a National Average of top box scores as reported by hospitalcompare.hhs.gov
There are four approved modes of administration for the CAHPS® Hospital Survey: 1) Mail Only; 2)
Telephone Only; 3) Mixed (mail followed by telephone); and 4) Active Interactive Voice Response (IVR).
SOMC uses a telephone survey.
The HCAHPS survey is administered to a random sample of adult patients across medical conditions
between 48 hours and six weeks following discharge; the survey is not restricted to Medicare beneficiaries.
Close
How Often was Patients Pain Well Controlled
If patients needed medicine for pain during their hospital stay, the survey asked how often their pain was well controlled. “Well controlled” means
their pain was well controlled and that the hospital staff did everything they could to help patients with their pain.
The question is calculated using the percent of scores rated as always on a scale of never being
the worst possible response and always being the best possible response
This benchmark is a National Average of top box scores as reported by hospitalcompare.hhs.gov
There are four approved modes of administration for the CAHPS® Hospital Survey: 1) Mail Only; 2)
Telephone Only; 3) Mixed (mail followed by telephone); and 4) Active Interactive Voice Response (IVR).
SOMC uses a telephone survey.
The HCAHPS survey is administered to a random sample of adult patients across medical conditions
between 48 hours and six weeks following discharge; the survey is not restricted to Medicare beneficiaries.
Close
How Often did Staff Explain About Medicines Before Giving Them to Patient
If patients were given medicine that they had not taken before, the survey asked how often staff explained about the medicine.
“Explained” means that hospital staff told what the medicine was for and what side effects it might have before they gave it to the patient.
The question is calculated using the percent of scores rated as always on a scale of never being
the worst possible response and always being the best possible response
This benchmark is a National Average of top box scores as reported by hospitalcompare.hhs.gov
There are four approved modes of administration for the CAHPS® Hospital Survey: 1) Mail Only; 2)
Telephone Only; 3) Mixed (mail followed by telephone); and 4) Active Interactive Voice Response (IVR).
SOMC uses a telephone survey.
The HCAHPS survey is administered to a random sample of adult patients across medical conditions
between 48 hours and six weeks following discharge; the survey is not restricted to Medicare beneficiaries.
Close
How Often Were the Patients’ Rooms and Bathrooms Kept Clean
Patients reported how often their hospital room and bathroom were kept clean.
The question is calculated using the percent of scores rated as always on a scale of never being
the worst possible response and always being the best possible response
This benchmark is a National Average of top box scores as reported by hospitalcompare.hhs.gov
There are four approved modes of administration for the CAHPS® Hospital Survey: 1) Mail Only; 2)
Telephone Only; 3) Mixed (mail followed by telephone); and 4) Active Interactive Voice Response (IVR).
SOMC uses a telephone survey.
The HCAHPS survey is administered to a random sample of adult patients across medical conditions
between 48 hours and six weeks following discharge; the survey is not restricted to Medicare beneficiaries.
Close
How Often was the Area Around Patients Rooms Kept Quiet at Night
Patients reported how often the area around their room was quiet at night.
The question is calculated using the percent of scores rated as always on a scale of never being
the worst possible response and always being the best possible response
This benchmark is a National Average of top box scores as reported by hospitalcompare.hhs.gov
There are four approved modes of administration for the CAHPS® Hospital Survey: 1) Mail Only; 2)
Telephone Only; 3) Mixed (mail followed by telephone); and 4) Active Interactive Voice Response (IVR).
SOMC uses a telephone survey.
The HCAHPS survey is administered to a random sample of adult patients across medical conditions
between 48 hours and six weeks following discharge; the survey is not restricted to Medicare beneficiaries.
Close
Were Patients Given Information About What to do During Their Recovery at Home
The survey asked patients about information they were given when they were ready to leave the hospital. Patients reported whether hospital
staff had discussed the help they would need at home. Patients also reported whether they were given written information about symptoms or health problems to watch for during their recovery.
The question is calculated using the percent of scores rated as always on a scale of never being
the worst possible response and always being the best possible response
This benchmark is a National Average of top box scores as reported by hospitalcompare.hhs.gov
There are four approved modes of administration for the CAHPS® Hospital Survey: 1) Mail Only; 2)
Telephone Only; 3) Mixed (mail followed by telephone); and 4) Active Interactive Voice Response (IVR).
SOMC uses a telephone survey.
The HCAHPS survey is administered to a random sample of adult patients across medical conditions
between 48 hours and six weeks following discharge; the survey is not restricted to Medicare beneficiaries.
Close
How do Patients Rate the Hospital Overall
After answering all other questions on the survey, patients answered a separate question that asked
for an overall rating of the hospital. Ratings were on a scale from 0 to 10, where “0” means “worst
hospital possible” and “10” means “best hospital possible.”
This is a global rating item score.
This question is a single item indicator of the hospital experience.
It is calculated using the percent of scores rated as a 9 or 10 on a scale of 1-10 with 1 being
the worst possible hospital and 10 being the best possible hospital.
This benchmark is a National Average as reported by hospitalcompare.hhs.gov There are four approved
modes of administration for the CAHPS® Hospital Survey: 1) Mail Only; 2) Telephone Only; 3)
Mixed (mail followed by telephone); and 4) Active Interactive Voice Response (IVR).
SOMC uses a telephone survey.
The HCAHPS survey is administered to a random sample of adult patients across medical conditions
between 48 hours and six weeks following discharge; the survey is not restricted to Medicare beneficiaries.
Close
Would Patients Recommend the Hospital to Friends and Family
The survey asked patients whether they would recommend the hospital to their friends and family.
This is a global rating item score.
This question is a single item indicator of the hospital experience.
It is calculated using the percent of scores rated as a 9 or 10 on a scale of 1-10 with 1 being
the worst possible hospital and 10 being the best possible hospital.
This benchmark is a National Average as reported by hospitalcompare.hhs.gov There are four approved
modes of administration for the CAHPS® Hospital Survey: 1) Mail Only; 2) Telephone Only; 3)
Mixed (mail followed by telephone); and 4) Active Interactive Voice Response (IVR).
SOMC uses a telephone survey.
The HCAHPS survey is administered to a random sample of adult patients across medical conditions
between 48 hours and six weeks following discharge; the survey is not restricted to Medicare beneficiaries.
Close
Ambulatory Surgery Overall Quality of Care
PRC Definition
PRC = Professional Research Corporation
- Patient Satisfaction Vendor, started 4/1/2009
- Telephone survey of 50 patients per unit per quarter
- Measure % excellent responses and reports them in a percentile rank
Why is this important?
As we move towards Patient-Centered Care, this will just be the final step in reaching and maintaining
customer satisfaction. With current competition between health care facilities and the importance
of good financial stability, great customer service is a must.
Close
Emergency Services Overall Quality of Care
PRC Definition
PRC = Professional Research Corporation
- Patient Satisfaction Vendor, started 4/1/2009
- Telephone survey of 50 patients per unit per quarter
- Measure % excellent responses and reports them in a percentile rank
Why is this important?
ED is the front door to the organization.
Close
Home Health Overall Quality of Care
PRC Definition
PRC = Professional Research Corporation
- Patient Satisfaction Vendor, started 4/1/2009
- Telephone survey of 50 patients per unit per quarter
- Measure % excellent responses and reports them in a percentile rank
Why is this important?
Home Care is important to SOMC since it provides continuity of care from the Hospital to the Home
Setting. SOMC Home Care is the oldest Home Care provider in Scioto County.
Close
Hospice Overall Quality of Care
PRC Definition
PRC = Professional Research Corporation
- Patient Satisfaction Vendor, started 4/1/2009
- Telephone survey of 50 patients per unit per quarter
- Measure % excellent responses and reports them in a percentile rank
Close
Inpatient Overall Quality of Care
PRC Definition
PRC = Professional Research Corporation
- Patient Satisfaction Vendor, started 4/1/2009
- Telephone survey of 50 patients per unit per quarter
- Measure % excellent responses and reports them in a percentile rank
Why is this important?
Service is what sets us apart from other organizations
Close
How Would you Rate the Courtesy and Friendliness Shown by all Hospital Employees
PRC = Professional Research Corporation
- Patient Satisfaction Vendor, started 4/1/2009
- Telephone survey of 50 patients per unit per quarter
- Measure % excellent responses and reports them in a percentile rank
Close
HCU - Overall Quality of Care
- Patient Satisfaction Vendor, started 4/1/2009
- Telephone survey of 50 patients per unit per quarter
- Measure % excellent responses and reports them in a percentile rank
Close
Maternity - Overall Quality of Care
- Patient Satisfaction Vendor, started 4/1/2009
- Telephone survey of 50 patients per unit per quarter
- Measure % excellent responses and reports them in a percentile rank
Close
MSCU - Overall Quality of Care
- Patient Satisfaction Vendor, started 4/1/2009
- Telephone survey of 50 patients per unit per quarter
- Measure % excellent responses and reports them in a percentile rank
Close
OCU - Overall Quality of Care
- Patient Satisfaction Vendor, started 4/1/2009
- Telephone survey of 50 patients per unit per quarter
- Measure % excellent responses and reports them in a percentile rank
Close
PCU - Overall Quality of Care
- Patient Satisfaction Vendor, started 4/1/2009
- Telephone survey of 50 patients per unit per quarter
- Measure % excellent responses and reports them in a percentile rank
Close
Rehab Care Unit (Inpatient) - Overall Quality of Care
- Patient Satisfaction Vendor, started 4/1/2009
- Telephone survey of 50 patients per unit per quarter
- Measure % excellent responses and reports them in a percentile rank
Close
SVCU - Overall Quality of Care
- Patient Satisfaction Vendor, started 4/1/2009
- Telephone survey of 50 patients per unit per quarter
- Measure % excellent responses and reports them in a percentile rank
Close
Urgent Care Portsmouth Overall Quality of Care
- Patient Satisfaction Vendor, started 4/1/2009
- Telephone survey of 50 patients per unit per quarter
- Measure % excellent responses and reports them in a percentile rank
Close
Urgent Care Wheelersburg Overall Quality of Care
- Patient Satisfaction Vendor, started 4/1/2009
- Telephone survey of 50 patients per unit per quarter
- Measure % excellent responses and reports them in a percentile rank
Close
Home Care Overall Quality of Care
- Patient Satisfaction Vendor, started 4/1/2009
- Telephone survey of 50 patients per unit per quarter
- Measure % excellent responses and reports them in a percentile rank
Close
Home Care Patient Care
- Patient Satisfaction Vendor, started 4/1/2009
- Telephone survey of 50 patients per unit per quarter
- Measure % excellent responses and reports them in a percentile rank
Close
Home Care Communicate
Close
Home Care Specific Care
Close
How do Patients Rate Home Care Overall
Close
Would Patients Recommend Home Care to Friends and Family
Close
Cath Lab
- Patient Satisfaction Vendor, started 4/1/2009
- Telephone survey of 50 patients per unit per quarter
- Measure % excellent responses and reports them in a percentile rank
Close
Cardiovascular Testing/Cardiopulmonary Rehab
- Patient Satisfaction Vendor, started 4/1/2009
- Telephone survey of 50 patients per unit per quarter
- Measure % excellent responses and reports them in a percentile rank
Close
Laboratory
- Patient Satisfaction Vendor, started 4/1/2009
- Telephone survey of 50 patients per unit per quarter
- Measure % excellent responses and reports them in a percentile rank
Close
Oncology
- Patient Satisfaction Vendor, started 4/1/2009
- Telephone survey of 50 patients per unit per quarter
- Measure % excellent responses and reports them in a percentile rank
Close
X-Ray
- Patient Satisfaction Vendor, started 4/1/2009
- Telephone survey of 50 patients per unit per quarter
- Measure % excellent responses and reports them in a percentile rank
Close
Cat Scan
- Patient Satisfaction Vendor, started 4/1/2009
- Telephone survey of 50 patients per unit per quarter
- Measure % excellent responses and reports them in a percentile rank
Close
MRI
- Patient Satisfaction Vendor, started 4/1/2009
- Telephone survey of 50 patients per unit per quarter
- Measure % excellent responses and reports them in a percentile rank
Close
Nuclear Medicine
- Patient Satisfaction Vendor, started 4/1/2009
- Telephone survey of 50 patients per unit per quarter
- Measure % excellent responses and reports them in a percentile rank
Close
Breast Center
- Patient Satisfaction Vendor, started 4/1/2009
- Telephone survey of 50 patients per unit per quarter
- Measure % excellent responses and reports them in a percentile rank
Close
Ultrasound
- Patient Satisfaction Vendor, started 4/1/2009
- Telephone survey of 50 patients per unit per quarter
- Measure % excellent responses and reports them in a percentile rank
Close
Outpatient Therapy PT, OT, ST
- Patient Satisfaction Vendor, started 4/1/2009
- Telephone survey of 50 patients per unit per quarter
- Measure % excellent responses and reports them in a percentile rank
Close