Indicator Goal Met Indicator Goal Not Met BM = Benchmark YTD results are calculated using YTD means and ranks report.
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Patients reported how often their nurses communicated well with them during their hospital stay. “Communicated well” means nurses explained things clearly, listened carefully to the patient, and treated the patient with courtesy and respect.
The question is calculated using the percent of scores rated as always on a scale of never being the worst possible response and always being the best possible response
This benchmark is a National Average of top box scores as reported by hospitalcompare.hhs.gov
There are four approved modes of administration for the CAHPS® Hospital Survey: 1) Mail Only; 2) Telephone Only; 3) Mixed (mail followed by telephone); and 4) Active Interactive Voice Response (IVR).
SOMC uses a telephone survey.
The HCAHPS survey is administered to a random sample of adult patients across medical conditions between 48 hours and six weeks following discharge; the survey is not restricted to Medicare beneficiaries.
Patients reported how often their doctors communicated well with them during their hospital stay. “Communicated well” means doctors explained things clearly, listened carefully to the patient, and treated the patient with courtesy and respect.
The question is calculated using the percent of scores rated as always on a scale of never being the worst possible response and always being the best possible response
This benchmark is a National Average of top box scores as reported by hospitalcompare.hhs.gov
There are four approved modes of administration for the CAHPS® Hospital Survey: 1) Mail Only; 2) Telephone Only; 3) Mixed (mail followed by telephone); and 4) Active Interactive Voice Response (IVR).
SOMC uses a telephone survey.
The HCAHPS survey is administered to a random sample of adult patients across medical conditions between 48 hours and six weeks following discharge; the survey is not restricted to Medicare beneficiaries.
Patients reported how often they were helped quickly when they used the call button or needed help in getting to the bathroom or using a bedpan.
The question is calculated using the percent of scores rated as always on a scale of never being the worst possible response and always being the best possible response
This benchmark is a National Average of top box scores as reported by hospitalcompare.hhs.gov
There are four approved modes of administration for the CAHPS® Hospital Survey: 1) Mail Only; 2) Telephone Only; 3) Mixed (mail followed by telephone); and 4) Active Interactive Voice Response (IVR).
SOMC uses a telephone survey.
The HCAHPS survey is administered to a random sample of adult patients across medical conditions between 48 hours and six weeks following discharge; the survey is not restricted to Medicare beneficiaries.
If patients needed medicine for pain during their hospital stay, the survey asked how often their pain was well controlled. “Well controlled” means their pain was well controlled and that the hospital staff did everything they could to help patients with their pain.
The question is calculated using the percent of scores rated as always on a scale of never being the worst possible response and always being the best possible response
This benchmark is a National Average of top box scores as reported by hospitalcompare.hhs.gov
There are four approved modes of administration for the CAHPS® Hospital Survey: 1) Mail Only; 2) Telephone Only; 3) Mixed (mail followed by telephone); and 4) Active Interactive Voice Response (IVR).
SOMC uses a telephone survey.
The HCAHPS survey is administered to a random sample of adult patients across medical conditions between 48 hours and six weeks following discharge; the survey is not restricted to Medicare beneficiaries.
If patients were given medicine that they had not taken before, the survey asked how often staff explained about the medicine. “Explained” means that hospital staff told what the medicine was for and what side effects it might have before they gave it to the patient.
The question is calculated using the percent of scores rated as always on a scale of never being the worst possible response and always being the best possible response
This benchmark is a National Average of top box scores as reported by hospitalcompare.hhs.gov
There are four approved modes of administration for the CAHPS® Hospital Survey: 1) Mail Only; 2) Telephone Only; 3) Mixed (mail followed by telephone); and 4) Active Interactive Voice Response (IVR).
SOMC uses a telephone survey.
The HCAHPS survey is administered to a random sample of adult patients across medical conditions between 48 hours and six weeks following discharge; the survey is not restricted to Medicare beneficiaries.
Patients reported how often their hospital room and bathroom were kept clean.
The question is calculated using the percent of scores rated as always on a scale of never being the worst possible response and always being the best possible response
This benchmark is a National Average of top box scores as reported by hospitalcompare.hhs.gov
There are four approved modes of administration for the CAHPS® Hospital Survey: 1) Mail Only; 2) Telephone Only; 3) Mixed (mail followed by telephone); and 4) Active Interactive Voice Response (IVR).
SOMC uses a telephone survey.
The HCAHPS survey is administered to a random sample of adult patients across medical conditions between 48 hours and six weeks following discharge; the survey is not restricted to Medicare beneficiaries.
Patients reported how often the area around their room was quiet at night.
The question is calculated using the percent of scores rated as always on a scale of never being the worst possible response and always being the best possible response
This benchmark is a National Average of top box scores as reported by hospitalcompare.hhs.gov
There are four approved modes of administration for the CAHPS® Hospital Survey: 1) Mail Only; 2) Telephone Only; 3) Mixed (mail followed by telephone); and 4) Active Interactive Voice Response (IVR).
SOMC uses a telephone survey.
The HCAHPS survey is administered to a random sample of adult patients across medical conditions between 48 hours and six weeks following discharge; the survey is not restricted to Medicare beneficiaries.
The survey asked patients about information they were given when they were ready to leave the hospital. Patients reported whether hospital staff had discussed the help they would need at home. Patients also reported whether they were given written information about symptoms or health problems to watch for during their recovery.
The question is calculated using the percent of scores rated as always on a scale of never being the worst possible response and always being the best possible response
This benchmark is a National Average of top box scores as reported by hospitalcompare.hhs.gov
There are four approved modes of administration for the CAHPS® Hospital Survey: 1) Mail Only; 2) Telephone Only; 3) Mixed (mail followed by telephone); and 4) Active Interactive Voice Response (IVR).
SOMC uses a telephone survey.
The HCAHPS survey is administered to a random sample of adult patients across medical conditions between 48 hours and six weeks following discharge; the survey is not restricted to Medicare beneficiaries.
After answering all other questions on the survey, patients answered a separate question that asked for an overall rating of the hospital. Ratings were on a scale from 0 to 10, where “0” means “worst hospital possible” and “10” means “best hospital possible.”
This is a global rating item score.
This question is a single item indicator of the hospital experience.
It is calculated using the percent of scores rated as a 9 or 10 on a scale of 1-10 with 1 being the worst possible hospital and 10 being the best possible hospital.
This benchmark is a National Average as reported by hospitalcompare.hhs.gov There are four approved modes of administration for the CAHPS® Hospital Survey: 1) Mail Only; 2) Telephone Only; 3) Mixed (mail followed by telephone); and 4) Active Interactive Voice Response (IVR).
SOMC uses a telephone survey.
The HCAHPS survey is administered to a random sample of adult patients across medical conditions between 48 hours and six weeks following discharge; the survey is not restricted to Medicare beneficiaries.
The survey asked patients whether they would recommend the hospital to their friends and family.
This is a global rating item score.
This question is a single item indicator of the hospital experience.
It is calculated using the percent of scores rated as a 9 or 10 on a scale of 1-10 with 1 being the worst possible hospital and 10 being the best possible hospital.
This benchmark is a National Average as reported by hospitalcompare.hhs.gov There are four approved modes of administration for the CAHPS® Hospital Survey: 1) Mail Only; 2) Telephone Only; 3) Mixed (mail followed by telephone); and 4) Active Interactive Voice Response (IVR).
SOMC uses a telephone survey.
The HCAHPS survey is administered to a random sample of adult patients across medical conditions between 48 hours and six weeks following discharge; the survey is not restricted to Medicare beneficiaries.
PRC = Professional Research Corporation
As we move towards Patient-Centered Care, this will just be the final step in reaching and maintaining customer satisfaction. With current competition between health care facilities and the importance of good financial stability, great customer service is a must.
PRC = Professional Research Corporation
ED is the front door to the organization.
PRC = Professional Research Corporation
Home Care is important to SOMC since it provides continuity of care from the Hospital to the Home Setting. SOMC Home Care is the oldest Home Care provider in Scioto County.
PRC = Professional Research Corporation
PRC = Professional Research Corporation
Service is what sets us apart from other organizations
PRC = Professional Research Corporation