Indicator Goal Met Indicator Goal Not Met BM = Benchmark YTD results are calculated using YTD means and ranks report.
| Indicator | Goal | BM | Jul | Aug | Sep | Q1 | Oct | Nov | Dec | Q2 | Jan | Feb | Mar | Q3 | Apr | May | Jun | Q4 | YTD |
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| Improve Patient Perception of Care | GOAL | BM | JUL | AUG | SEP | Q1 | OCT | NOV | DEC | Q2 | JAN | FEB | MAR | Q3 | APR | MAY | JUN | Q4 | YTD |
| Inpatient Satisfaction | ≥90th | 90th | 80 | 68 | 69 | 72 | 57 | 46 | 50 | 51 | 46 | 76 | 87 | 73 | 68 | ||||
| Inpatient Satisfaction “Explanation of Tests and Treatment” | ≥66th | 90th | 85 | 86 | 86 | 82 | 68 | 58 | 74 | 65 | 59 | 88 | 91 | 83 | 79 | ||||
| HCAHPS Global Rating Item | ≥66% | 74% | 64 | 66 | 69 | 69 | 72 | 74 | 57 | 68 | 54 | 65 | 64 | 61 | 66 | ||||
| Ambulatory Satisfaction | ≥90th | 90th | 97 | 85 | 15 | 69 | 70 | 61 | 84 | 74 | 71 | 91 | 64 | 77 | 72 | ||||
| Emergency Dept. Satisfaction | ≥90th | 90th | 83 | 79 | 83 | 81 | 41 | 75 | 79 | 63 | 69 | 83 | 47 | 68 | 72 | ||||
| Home Health Satisfaction | ≥90th | 90th | 99 | 97 | 92 | 99 | 27 | 99 | 99 | 92 | 96 | 99 | 74 | 93 | 96 | ||||
| Hospice Satisfaction | ≥90th | 90th | 99 | 64 | 78 | 82 | 1 | 99 | 95 | 58 | N/A | 99 | 99 | 99 | 88 |
Our service benchmarks are determined by Patient Satisfaction surveys administered by Press Ganey.
Press Ganey Associates is the health care industry’s leading independent vendor of satisfaction measurement and improvement services. Press Ganey currently partners with over 7,000 health care facilities and assists them in collecting and using patient, resident, employee, and physician evaluations in their quality improvement initiatives.