SOMC Service Dashboard: Fiscal Year 2010

Indicator Goal Met   Indicator Goal Not Met   BM = Benchmark   YTD results are calculated using YTD means and ranks report.

Indicator Goal BM Jul Aug Sep Oct Nov Dec Jan Feb Mar Apr May Jun YTD
Improve Patient Perception of Care – PRC Indicators GOAL BM JUL AUG SEP OCT NOV DEC JAN FEB MAR APR MAY JUN YTD
Ambulatory Surgery Overall Quality of Care ≥50th 90th 82 68 64 50 33 30 34     34
Emergency Services Overall Quality of Care ≥50th 90th 7 29 43 47 60 59 58           58
Home Health Overall Quality of Care ≥50% 90th 18 15 15 62 54 59 64           64
Hospice Overall Quality of Care ≥50th 90th 90 100 90 90 90 80             80
Inpatient Overall Quality of Care ≥50th 90th 85 62 61 64 62 62 50           50

Improve Patient Perception of Care HCAHPS

 GOAL BM JUL AUG SEP OCT NOV DEC JAN FEB MAR APR MAY JUN YTD
How Often did Nurses Communicate Well With Patients ≥75% 90% 78 85 84 82 83 84 83     83
How Often did Doctors Communicate Well With Patients ≥81% 90% 83 87 86 85 86 86 85           85
How Often did Patients Receive Help Quickly From Hospital Staff ≥53% 90% 64 64 65 66 67 67 68           68
How Often was Patients Pain Well Controlled ≥74% 90% 82 77 79 79 79 81 80           80
How Often did Staff Explain About Medicines Before Giving Them to Patient ≥64% 90% 76 68 67 70 72 70 69           69
How Often Were the Patients’ Rooms and Bathrooms Kept Clean ≥90% 90% 86 82 80 82 83 84 84           84
How Often was the Area Around Patients Rooms Kept Quiet at Night ≥47% 90% 69 61 63 61 65 68 67           67
Were Patients Given Information About What to do
During Their Recovery at Home 		≥79% 90% 92 93 93 93 93 92 90           90
How do Patients Rate the Hospital Overall ≥73% 90% 78 83 83 80 79 75 74           74
Would Patients Recommend the Hospital to Friends and Family ≥67% 90% 71 77 75 73 74 72 72           72

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Benchmark Information

Our service benchmarks are determined by Patient Satisfaction surveys administered by Press Ganey.

Press Ganey Associates is the health care industry’s leading independent vendor of satisfaction measurement and improvement services. Press Ganey currently partners with over 7,000 health care facilities and assists them in collecting and using patient, resident, employee, and physician evaluations in their quality improvement initiatives.

How long has SOMC been collecting data with Press Ganey?

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