SOMC Service Dashboard: Fiscal Year 2009

Indicator Goal Met   Indicator Goal Not Met   BM = Benchmark   YTD results are calculated using YTD means and ranks report.

Indicator Goal BM Jul Aug Sep Q1 Oct Nov Dec Q2 Jan Feb Mar Q3 Apr May Jun Q4 YTD
Improve Patient Perception of Care GOAL BM JUL AUG SEP Q1 OCT NOV DEC Q2 JAN FEB MAR Q3 APR MAY JUN Q4 YTD
Inpatient Satisfaction ≥90th 90th 80 68 69 72 57 46 50 51 46 76 87 73 68
Inpatient Satisfaction “Explanation of Tests and Treatment” ≥66th 90th 85 86 86 82 68 58 74 65 59 88 91 83 79
HCAHPS Global Rating Item ≥66% 74% 64 66 69 69 72 74 57 68 54 65 64 61 66
Ambulatory Satisfaction ≥90th 90th 97 85 15 69 70 61 84 74 71 91 64 77 72
Emergency Dept. Satisfaction ≥90th 90th 83 79 83 81 41 75 79 63 69 83 47 68 72
Home Health Satisfaction ≥90th 90th 99 97 92 99 27 99 99 92 96 99 74 93 96
Hospice Satisfaction ≥90th 90th 99 64 78 82 1 99 95 58 N/A 99 99 99 88

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Benchmark Information

Our service benchmarks are determined by Patient Satisfaction surveys administered by Press Ganey.

Press Ganey Associates is the health care industry’s leading independent vendor of satisfaction measurement and improvement services. Press Ganey currently partners with over 7,000 health care facilities and assists them in collecting and using patient, resident, employee, and physician evaluations in their quality improvement initiatives.

How long has SOMC been collecting data with Press Ganey?

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