Hospital Consumer Assessment of Healthcare Providers and Systems (HCAHPS) Survey Results
What is HCAHPS?
HCAHPS, which stands for Hospital Consumer Assessment of Health Providers and Systems, is a government survey for measuring patient satisfaction at hospitals across the country. The Centers for Medicare and Medicaid Services (CMS) and the Agency for Healthcare Research and Quality (AHRQ) sponsor the survey. Both agencies are part of the U.S. Department of Health and Human Services. The categories focus on communication with doctors and nurses, responsiveness of hospital staff, pain management, cleanliness and quietness of the hospital environment, and instructions about medications and discharge. This information has been publicly available via the Hospital Quality Alliance web site since late March 2008.