Kara Redoutey, MBA, CFRE
What are the leadership barriers to doing this?
Communication can be more difficult than we realize. We have an abundance of tasks and projects and we get busy completing them, sometimes failing to communicate often enough to stakeholders. We also get busy completing tasks and checking items off our lists that we sometimes fail to give the team the details they need to complete the project efficiently. Each person on your team communicates differently and has different expectations for how they prefer to communicate and this can be taxing to maneuver with your already expanding calendar.
What is the case for doing it anyway?
Communication is the key to avoiding many of the leadership mistakes we have discussed over this series. The communication of details keeps projects on time and on track to meeting customers’ expectations. People have a better understanding of projects, situations, and goals when you communicate effectively and often. Communication often saves time because of the team’s better comprehension of the project. Communication can ease fears, stress, and can help alleviate problems before they arise.
How can you do it?
Set expectations for communication. Have conversations up front with key stakeholders and team members about how they prefer to communicate. Ask for an agreement and commitment to continued communication and to let you know if you fail to communicate to them effectively in the future. Open dialogue is key to resolving misunderstandings when they occur and preventing them in the future.
Make communication with stakeholders a part of your task lists and check lists. This way you are always setting aside time to provide progress updates and seek input from interested parties.
Determine how your team members prefer to communicate and set aside time to communicate to them on a regular schedule. Your team will understand that even if you are busy, you have set aside this time for them on a regular basis to discuss details, ask questions, and go over projects.