Mistakes New Leaders Make: Only Fixing What Is Broken

Justin Clark, MBA

This twelve week series is a collection of my personal experiences as a new leader over the past three years. These are not only mistakes that I have made, but that I continue to make at times. I hope that by sharing my experiences, readers will be able to navigate their role as a leader more skillfully. 

What are the barriers to doing this?

Don’t we all have enough things that we are trying to manage? Certainly we all have Enough problems and opportunities without trying to fix processes that aren’t even really “broken” yet? There just simply doesn’t seem to be enough time most days to do what we’d like to do because we are busy doing the things that we have to do. Furthermore, many of us, don’t even have a mechanism for identifying minor tweaks that could improve our existing processes. This mentality is more of an optimization mindset that isn’t natural for many of us.

What is the case for doing it anyway?

In a competitive landscape that is constantly changing, being dynamic and willing to constantly evaluate our processes before they’re “broken” is vital to being successful. It is roughly analogous to a software update for your mobile device or tablet. Usually, each version of the software for your device will receive numerous updates before a full overhaul is required. These updates keep the device moving forward for a period of time so that its functionality isn’t passed up by other competitors while waiting for a full overhaul. As leaders, I would argue that we need to constantly be thinking about how we can improve our processes to make sure that we are keeping up with the changes in our competitive environments. Many times those improvements are tweaks or updates, not full overhauls of the process.

How can you do it?

1.  Think in terms of processes and outcomes.

2. Don’t fall in love with your process – the best idea should always win.

3. Be intentional about evaluating your processes.

4. Identify potential improvements and execute updates to your processes.

5. Monitor and evaluate your new outcomes.

What tools do you use to evaluate existing processes for improvement?

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