The departments of Health Information and Medical Imaging at Southern Ohio Medical Center have teamed together to create a new medical record release area to better serve their customers.
“Radiology had received feedback that there was an opportunity for improvement in providing files to our patients,” Chris Sanders, supervisor of the MRI Department at SOMC, said. “We wanted to do something for them to make the process easier, and I think we’ve created the perfect solution.”
Through the new area, patients may obtain personal medical records, films, or CDs by calling 740-356-8286. After a prompt, the patient will be directly connected to a personnel member who will place an order for their files to be compiled. If calling after hours or when the line is busy, the caller will be directed to leave a voice mail to fulfill their request. The patient’s records will then be ready for pickup within 24-hours.
“The center is a welcomed change,” Sanders said. “It really helps eliminate all the previous steps patients had to go through to get their records and simplifies it into a one-step, one-stop easy-access area.”
To obtain the records, patients must report to the medical release window, located at the main entrance on the SOMC Main Campus. A photo ID is necessary for pickup. Persons picking up records for someone else must also present a photo ID, as well as a signed note by the patient stating who will be receiving their records for them. Pickup is available Monday through Friday, 8 a.m. to 4:30 p.m.