Multiple nursing units at Southern Ohio Medical Center were recently identified as best practices in one or more areas of the Professional Research Consultants’ (PRC) 2010 National Patient Benchmarking Database. PRC is a marketing research company that SOMC works with to conduct patient satisfaction surveys.
The units were chosen based on nationwide benchmarks above the 90th percentile ranking and include the Heart Care Unit (for overall room accommodations); Medical Surgical Care Unit (for cleanliness of the hospital and overall room accommodations); Surgical Vascular Care Unit (for cleanliness of the hospital and overall room accommodations); Maternity Services (for cleanliness of the hospital, overall quality of doctor’s care, and staff’s management of pain); and the Emergency Department on the South Campus (for overall level of safety and staff’s management of pain).
“As a best practice, these units will be listed as contacts that other PRC organizations can call and consult when they need help or advice to improve their current scores,” Valerie DeCamp, director of SOMC Inpatient Services and Accreditation, explained.
“This is truly an honor and shows that others recognize the excellence that goes on in our hospital. We’re very excited to share our processes and look forward to helping others achieve a higher standard of patient care.”