Organizational Results: Balancing Process Improvement and InnovationPosted on February 9, 2014

Kara Redoutey, MBA

What are the barriers to doing this?

We have been taught to focus on process improvement and to implement best practices as the primary ways to improve results.  Taking time away from activities that typically result in some positive change for the organization to focus time on potentially risky ventures with less than certain outcomes isn’t always the favorable or cost conscious route.

What is the case for doing it anyway?

Innovation continues to transform industries.  Take a look at some of the world’s most innovative companies, and see how well they are performing. When you take time to focus on innovation, you may develop insights that lead to true problem resolution and you may even dream up solutions to problems you didn’t even know existed.  Balancing the focus on process improvement and innovation is the key to long term organizational success.

How can you do it?

  1. Balance your time between process improvement and innovation.  The organizational culture change starts with you, and you don’t want your organization left behind.
  2. Create a group of individuals who are key innovators with knowledge and experience, coupled with young innovative minds.  They can learn from each other.
  3. Embrace reasonable risk taking.
  4. Accept that some innovative ideas will fail.  It is difficult for most driven people, who are laser focused on results, to accept that many ideas will not end up working.  Learn from these failures and remember that the most innovative idea may grow out of the failure of another.

How has an innovative idea led to an improved result at your organization?

1 Response

decampv February 11th, 2014

The shift managers recently implemented a bed management system. A group of thoughtful leaders got to together and involved IT: Brent Richard. We provided the idea, he made the magic! We have our own electronic bedboard with automated information sent to the shift manager. This innovation is helping us improve overcrowding in the ED!

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